Check the setting:
First, make sure that:
Then force quit the app on both devices and retry again.
Check the network:
AiCam uses a direct peer-to-peer connection for video streaming to ensure data privacy. The limitation is that it may not work, whether your device is behind a firewall or connected to a limited network, like a corporate network. Some cellular network providers may limit P2P connection. In this case, please retry with another network provider. Please see this FAQ for more detail.
You can check your network connection by opening this URL on both streaming and viewing devices:
Note: We do not use Twilio, but their network testing website is helpful to see if the current network connection is limited since we use the same WebRTC technology.
Sometimes just disconnecting then reconnecting your devices with the Wi-Fi or 3G/4G/LTE will resolve the issue.