Error: "Unable to connect to device ..."

AiCam show an error message "Unable to connect to device ..." or you cannot view the camera live feed

Check the setting:

First, make sure that:

  1. You have the same setting for "Local Network Mode" on both streaming and viewing devices (AiCam app > Setting > Camera). If you want to view the live feed over 4G/LTE or internet, ensure that you have "Local Network Mode" turned OFF.
  2. Access to Local Network is allowed for AiCam (Settings app > Privacy > Local Network)

Then force quit the app on both devices and retry again.

Check the network:

AiCam uses a direct peer-to-peer connection for video streaming to ensure data privacy. The limitation is that it may not work if your device is behind a firewall or connected to a limited network, like a corporate network. To test if the network may cause the problem, please open this link and run the test on both streaming and viewing devices. In the network section, the 2 tests: "UDP enabled" and "TCP enabled" should pass and have the green checkmark.

- If any of the 2 tests failed, streaming is not possible, please use other network connection.

- If both 2 tests passed, contact us to resolve your problem.

Some cellular network provider may limit P2P connection. In this case, please retry with another network provider.