AiCam uses a direct peer-to-peer connection for video streaming to ensure data privacy. The limitation is that it may not work if your device is behind a firewall or connected to a limited network like a corporate network. To test if the network may cause the problem, please open this link https://test.webrtc.org and run the test on both streaming and viewing devices. In the network section, the 2 tests: "Udp enabled" and "Tcp enabled" should pass and have the green checkmark.
If any of the 2 tests failed, streaming is not possible, please use other network connection.
If both 2 test passed, please contact us to resolve your problem.