Check the setting:
First, make sure that:
Then force quit the app on both devices and retry again.
Check the network:
AiCam uses a direct peer-to-peer connection for video streaming to ensure data privacy. The limitation is that it may not work if your device is behind a firewall or connected to a limited network, like a corporate network. To test if the network may cause the problem, please open this link https://test.webrtc.org and run the test on both streaming and viewing devices. In the network section, the 2 tests: "UDP enabled" and "TCP enabled" should pass and have the green checkmark.
- If any of the 2 tests failed, streaming is not possible, please use other network connection.
- If both 2 tests passed, contact us to resolve your problem.
Some cellular network provider may limit P2P connection. In this case, please retry with another network provider.