Error: "Unable to connect to device ..."

AiCam show an error message "Unable to connect to device ..." or you cannot view the camera live feed

First, make sure that:

  1. You have the same setting for "Local Network Mode" on both streaming and viewing devices (AiCam app > Setting > Camera).
  2. Access to Local Network is allowed for AiCam (Settings app > AiCam)

AiCam uses a direct peer-to-peer connection for video streaming to ensure data privacy. The limitation is that it may not work if your device is behind a firewall or connected to a limited network like a corporate network. To test if the network may cause the problem, please open this link and run the test on both streaming and viewing devices. In the network section, the 2 tests: "UDP enabled" and "TCP enabled" should pass and have the green checkmark.

If any of the 2 tests failed, streaming is not possible, please use other network connection.

If both 2 test passed, please contact us to resolve your problem.